Refund Policy

1.1 Digital Products Are Non-Refundable: All sales of digital products on GoDigiStore are final and non-refundable once the product has been:

• Downloaded to your device
• Accessed through your account dashboard
• Previewed beyond sample/demo versions
• Used in any project or for any purpose

1.2 No Returns: Unlike physical products, digital products cannot be "returned" in a traditional sense. Once you have access to the files, they cannot be taken back.

1.3 Pre-Purchase Review: We encourage you to carefully review product descriptions, preview images, and sample files (if available) before making a purchase decision.

While our general policy is no refunds, we may consider refund requests in the following exceptional circumstances:

2.1 Proof Required: To process any refund request, you must provide:

• Order receipt or transaction ID
• Detailed explanation of the issue
• Screenshots or evidence of the problem (if applicable)
• Proof that the product was not downloaded or used

2.2 Time Limit: Refund requests must be submitted within 7 days of the original purchase date. Requests submitted after this period will not be considered.

If you believe you qualify for a refund under our exceptional circumstances, follow these steps:

4.1 Communication: All refund-related communication must be conducted via email or phone. We do not process refunds through social media or live chat.

4.2 Final Decision: GoDigiStore's decision on refund requests is final and not subject to appeal. We reserve the right to deny refunds that don't meet our policy criteria.

5.1 Processing Duration: Approved refunds are processed within 3-5 business days from the date of approval.

5.2 Payment Method: Refunds are issued to the original payment method used for purchase:

• Credit/Debit Cards: 5-10 business days for amount to reflect in your account
• UPI/Net Banking: 3-7 business days
• Digital Wallets: 2-5 business days
• Bank Transfers: 7-14 business days depending on bank

5.3 Bank Processing: Additional processing time may be required by your bank or payment provider. GoDigiStore is not responsible for delays caused by financial institutions.

5.4 Notification: You will receive an email notification once the refund has been initiated. This email will include the refund amount, transaction ID, and estimated arrival time.

5.5 Holidays & Weekends: Business days exclude Saturdays, Sundays, and public holidays in India.

Before requesting a refund, we encourage you to explore these alternative solutions:

6.1 Product Exchange: In some cases, we may offer to exchange the product for another item of equal or lesser value instead of issuing a refund.

6.2 Store Credit: We may offer store credit for future purchases as an alternative to a cash refund.

6.3 Technical Support: If you're experiencing technical issues, our support team can help troubleshoot and resolve problems before considering a refund.

6.4 Tutorials & Guidance: If you're struggling to use a product, we can provide links to tutorials, guides, or documentation to help you get started.

6.5 Partial Refund: In rare cases involving defective products, we may offer a partial refund if the issue affects only part of a bundle or package.

For all refund-related inquiries, please contact:

9.1 Right to Modify: GoDigiStore reserves the right to modify this Refund Policy at any time without prior notice.

9.2 Effective Changes: Changes will be effective immediately upon posting to this page. The "Last Updated" date at the top reflects the most recent modification.

9.3 Continued Use: Your continued use of our services after changes constitutes acceptance of the updated Refund Policy.

9.4 Purchase Agreement: The refund policy in effect at the time of your purchase applies to that transaction.